Very friendly, professional, prompt and fairly priced. Installation was complete right away and done extremely well. The softener installed on the exterior of my home is very clean, and my landscaping was not disturbed at all. The interior install required drilling into my really nice granite counter which admittedly I was a little nervous about, but it went without a hitch. Even a few days in we can tell a difference in our water quality from both the treatment system and the reverse osmosis system. Highly recommend.